RETURNS AND EXCHANGES
What is your return policy?
- You have 14 days from your order date to request a return. Once you have requested a return, you have 3 days to ship your item(s). Any return shipped more than 3 days from the return request date will be eligible for store credit only.
- No returns will be accepted without a return authorization. A return authorization is created when your return request is approved.
- All items are returnable with the exception of the below:
- Items marked final sale.
- Yoga mats
- All accessories
- All items must be unworn with the original tags attached.
- We reserve the right to return any items that do not comply with our return policy.
How do I return an item?
- Fill out a Return Request Form here.
Do I have to pay for my return?
- We charge a $3.95 fee for returns within the US.
- For international returns (including Canada), customers are responsible for return shipping costs.
Do you offer exchanges?
- At this time SCULPTIQUE does not offer exchanges. If you would like to exchange your item(s), please return following the instructions listed above and place a new order.
What should I do if I get a damaged or defective item?
- Please send us an email to firstname.lastname@example.org. In the body of the email be sure to include your order number, a picture of the damage and a brief description of the issue.
- All damages must be reported within 72 hours of receipt of the item.
Can I choose if I want a store credit or a refund to my credit card?
- Yes, when requesting a return you will be given the option to refund the original form of payment or to request a store credit.
- All store credits will come with an additional 10% bonus.
- Store credits will be sent via email upon receipt of the return.
How long does it take to process a return?
- Once your return has been shipped back to us please allow 7-10 days for it to be processed.
- If you selected a store credit, you will receive a gift card that will be available for immediate use.
- If you choose to have a full refund to your credit card, please allow 2-3 business days after the return has been processed. This may vary depending on your bank.
Can I return an item in person?
- At the current time, we are unable to accept in person returns. All must be shipped back to our warehouse.
How much does shipping cost?
- U.S. Orders
- First Class Mail (3-7 business days): Free on orders over $50.
- Priority Mail (2-4 business days): $7 or free if order is over $100
- UPS 2-Day: $25
- UPS Overnight: $45
- Priority Mail: $22 or free if order is over $200
- Priority Mail: $35 or free if order is over $300
When will my order ship?
- All orders placed will generally ship out next business day (excluding all major holidays).
- 2-Day and Overnight delivery placed before 1PM PST will ship out same business day (excluding all major holidays).
- Orders placed on a Friday or over the weekend will be sent out the following Monday (excluding all major holidays)
- On occasion, orders are held for review by our team. These orders may be subject to a shipment delay.
When will be order arrive?
- For shipments placed using priority mail, orders will be received within 3-5 days.
- For shipments outside the U.S., you can expect your order to arrive in 10-14 days. Delivery times will vary by country.
- Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.
- Sculptique is not responsible for shipping or delivery delays that result from factors outside of our control such as acts of God, inclement weather, or any other shipping related-issues. Under any circumstance, Sculptique is not responsible for consequential or incidental damages.
How can I track my order?
- As soon as your order is shipped, you will be sent an email with tracking information.
- Please allow up to 24 hours after you receive this email for your tracking to see any activity.
What do I do if my package has not arrived?
- Sculptique is not responsible for lost or stolen packages.
- If any delays incur or shipment is not delivered, customers should file a claim with UPS/USPS.
QUESTIONS ABOUT MY ORDER
I just placed my order. Can I make changes to it?
- We offer a 15 minute grace period after your order has been placed to remove items.
- We are unable to add to an order. All additional items will have to be placed separately.
Can I cancel my order?
- Please email email@example.com and we can attempt to make a cancellation for you. We are unable to stop a shipment once an order is out.
Can I update my shipping address?
- Yes, as long as the order has not shipped yet. Please email firstname.lastname@example.org and we will do our best to accomodate.
Why haven’t I received my full order?
- We do our best to ship your order in full. However, there are rare cases where an item is unavailable or delayed. In this case, you will be notified via email and will be refunded for any missing items.
Do you offer gift wrap?
- At the current time, we do not offer gift wrap.
PRICING/SALES/PROMO AND DISCOUNT CODES
Do you offer any first time customer discounts?
- We do offer a discount for new users. Once you sign up for our email, you will be sent a promo code and will also be eligible for exclusive access to sales and offers.
My purchase went on sale right after I ordered it. Can you honor the sale price?
- Please contact email@example.com. If the item went on sale within 24 hours of when you originally purchased it, we will honor the sale price.
I forgot to use my promo code. Can it be added?
- Please email firstname.lastname@example.org. If the item you purchased is eligible for the promo code, we will go ahead and honor it for you. You will receive a refund to your original form of payment.
Why is my promo code not working?
- Promo codes are eligible on full price items only, unless otherwise stated.
- Certain promo codes are valid for one use only.
- Only one code can be used per order.
Do you price match?
- Yes! Please email email@example.com with a link to the item you wish to price match.
- Price matching cannot be combined with any other discount codes.
- Certain price matched items will be final sale.
Do you have a store location?
- At the current time, Sculptique is an online only store.
Will you be bringing back sold out items?
- We restock many of our full price items weekly. Please check back to see if the item you love is back in!
Is there a way to be notified of back in stock items?
- Yes! If you go to the item you are interested in there will be a section to enter your email to be notified when the item is restocked.
Do you offer special orders?
- We try to accommodate our customers as much as possible. Please email firstname.lastname@example.org with your specifc request and we will do our best to fulfill it for you.
- All special orders are final sale.
Do you offer gift cards?
- We offer gift cards with the value of $10-$100. Gift cards will be delivered via email in the form of an e-gift card.
- Gift card purchases are final sale.
AT SCULPTIQUE WE ARE COMMITTED TO:
- Our Customers Looking Great, Feeling Great: We offer both fashion-forward trends and enduring classics so you are always at YOUR BEST.
- Taking Exceptional Care of Our Customers. Our customers are valued members of our Sculptique Family. You matter!
- Listening to Our Customers: We listen carefully to what you say and how you feel. And, we respond quickly to your needs.
- Providing Top Quality: We are extreme perfectionists. We strive to give you the highest quality in everything—service, products, and quality.
You can email us anytime at email@example.com. We are located in Los Angeles, CA. Our offices are open from 9AM-6PM PST, Monday through Friday. We can be reached by phone as well during these hours. Our number here is 323-672-8695. We are here to help with any questions or concerns you have regarding sizing, fabric and any brand information you might need.
Where should I direct press inquiries?
- Please email your request to Leigh@shopsculptique.com
How can I learn more about collaborating with Sculptique?
- We are always looking for fashion and fitness lovers to work with us! Please email Leigh@shopsculptique.com for more information.
Do you have a brand ambassador progam?
- We do! Please refer to our Ambassador Program page for more information about joining.